Last updated: December 16, 2025
At Hydro-Pompe, we respect your privacy and are committed to protecting the personal information we collect, use, and retain. This privacy policy (the “Policy”) explains how we manage your personal information in accordance with Quebec’s Act to modernize legislative provisions as regards the protection of personal information in the private sector (Loi 25).
By using our website, submitting forms, or communicating with us, you consent to the collection and use of your personal information as described in this Policy. You may withdraw your consent at any time, as described in the “Your Rights” section below.
1. About Hydro-Pompe
Hydro-Pompe specializes in the sale, installation, and service of industrial equipment, including pumps, pressure washers, commercial vacuums, and sprayers.
Contact Information:
-
Address: 1215, boulevard Maloney East, Gatineau (Québec) J8P 1H6
-
Phone: 819 663‑2476
-
Email: hpo@hydro-pompe.com
2. Privacy Officer / Responsible Contact
For any questions regarding your personal information, or to exercise your rights (access, correction, withdrawal, deletion), please contact:
Name: Mélanie Desjardins
Email: dpo@hydro-pompe.com
Phone: 819 663‑2476
This person is responsible for ensuring compliance with Loi 25 and responding to inquiries regarding your personal information.
3. Personal Information We Collect
We collect only the personal information necessary for our services:
Information you provide:
-
Full name
-
Email address and phone number
-
Information provided through our forms or communications
Information collected automatically:
-
IP address, browser type, device information
-
Website navigation and interaction data
-
Cookies and similar technologies (see Section 7)
4. Purposes of Collection
We use your personal information for the following purposes:
-
To provide the services or information you request
-
To improve and personalize your experience on the website
-
To send communications and promotions only if you have given your explicit consent
-
To respond to your inquiries and requests
-
To comply with legal obligations
Note: Each purpose requires a separate consent.
5. Consent
In accordance with Loi 25, we obtain your explicit consent before processing your personal information for specific purposes:
-
Contact or service consent: required, checkbox must be checked by user, not pre-checked
-
Marketing consent (newsletter/promotions): optional, separate checkbox, never pre-checked
You may withdraw your consent at any time by contacting our privacy officer.
6. Disclosure to Third Parties
Your personal information may be shared with:
-
Service providers: web hosting, payment processing, technical services
-
Legal obligations: courts or government authorities
-
Protection of rights and security: to protect our property, security, or that of our users
All third parties are contractually obligated to protect your personal information.
7. Cookies and Similar Technologies
We use cookies to:
-
Ensure proper website functionality
-
Analyze site usage
-
Improve your browsing experience
You can manage or refuse cookies through your browser settings or the website’s cookie management panel.
8. Security and Retention
We implement appropriate technical and organizational measures to protect your personal information from loss, unauthorized access, disclosure, alteration, or destruction.
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or to comply with legal obligations. Once these purposes are fulfilled, information is securely deleted or anonymized.
9. Your Rights
Under Loi 25, you have the right to:
-
Access the personal information we hold about you
-
Correct your personal information
-
Withdraw your consent (where applicable)
-
Request deletion of your information
-
Object to the processing of your information in certain circumstances
To exercise your rights, contact our privacy officer.
10. Changes to the Policy
We may update this Policy from time to time to reflect changes in our practices or legal requirements. The most recent version will always be available on our website.